Frequently Asked Questions
Discover everything you need to know about our luxury linens and home essentials.
What is the best way to care for my luxury linens?
To maintain the longevity of your linens, we recommend machine washing in cold water on a gentle cycle with a mild, liquid detergent. Avoid bleach and fabric softeners, and tumble dry on low heat, removing promptly to reduce wrinkling.
How long will it take for my order to ship?
Standard orders typically ship within 2 to 4 business days. Once your package is on its way, you will receive a confirmation email with tracking information. Custom or monogrammed items may require additional processing time.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return unwashed and unused items in their original packaging within 30 days of delivery for a full refund, excluding shipping costs.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any applicable duties or taxes.
How do I choose the right thread count?
Thread count refers to the number of horizontal and vertical threads per square inch. While a higher count often feels denser, the quality of the cotton fiber is more important. We focus on using long-staple cotton to ensure softness and durability regardless of the count.
Can I request fabric swatches before purchasing?
Absolutely. We understand that color and texture are vital for your home decor. You can order fabric swatches directly from our website to ensure the material meets your expectations before committing to a full set.